TERMS & CONDITIONS

DELIVERY

UK Orders - Delivery is free within mainland UK. Most items will be sent via Royal Mail first class post, however some larger items will be dispatched via a courier service.

International Orders - For orders outside of the UK, charges will be calculated at checkout depending where you live. Orders will be dispatched via Airmail. Please be aware you are responsible for any import duty/charges which may apply.

Delivery times - UK 2-5 days, Europe 3-8 days, USA 5-10 days, rest of world 14 days. (Delivery estimates may differ during peak and busy periods but if you need an item urgently, please do let us know).

Urgent items - please select Express Delivery at checkout. These items must be placed before 2.00pm and will be dispatched next working day via Royal Mail Special Delivery by 1pm or Next Day Courier service.

RETURNS

We want you to be happy with the goods and service you receive. You have 28 days, from receipt of cancellable goods, to notify us if you wish to cancel your order or exchange an item. Please double check whether an item is cancellable or non-cancellable before purchasing to avoid disappointment.

Personalised items - non cancellable goods

Personalised items that are specially made, or ordered, with your choice of name, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold, cannot be refunded.

Non personalised items

In the unlikely event that your purchase is not to your satisfaction, please contact us in the first instance to discuss a refund/exchange. Items must be returned, unused, in their original packaging within 28 days. Return postage responsibility lies with the customer.

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